RoundUp Balance Support
Help with balances, checkout activity, merchant setup, refunds, and Clover integration.
Include the merchant name, transaction date, and last four digits of the customer phone number. Never email full payment-card details or passwords.
Phone
(954) 261-8993Available Monday–Sunday, 9:00 AM–5:00 PM Eastern Time.
Frequently asked questions
Where is a customer’s balance accepted?
A balance is issued by and redeemable only with the participating merchant location or merchant group identified at checkout. It is not a general-purpose payment account.
Does a balance expire?
The current RoundUp Balance product does not impose an expiration date. Merchant-specific terms and applicable law may also apply.
How does a customer check a balance?
Use the Customer page and enter the same phone number provided at checkout, or ask the participating merchant for help.
What happens after a refund?
The merchant can reverse the related round-up or redemption. The customer balance and the merchant’s corresponding application fee are adjusted in the ledger.
Does the customer pay the RoundUp application fee?
No. Customers receive the full amount credited as change. The participating business pays Round Up LLC a separate application fee.
Is this available for real transactions?
The current service is a sandbox pilot. It must not be used for real customer funds until production approval and legal review are complete.
Round Up LLC is completing its business registration and production-readiness review. Support information and policies will be confirmed before commercial launch.